Tesco Jargon
Welcome to the Tesco jargon buster.
Just choose a letter (or 123) below to get started.
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R is for…
RACI
Radio-frequency price integrity
A simpler system and routine for price changes to ensure products are always offered at the right price, with the display material and labels.
Range
The different products within a particular product group.
Range reduction
Decision to remove a particular product or line of products from a store’s range. This will be down to the item not selling well in comparison to other items the store stocks.
Range reset
Process allowing us to simplify the choice our customer has, making it clearer for them to shop and understand what’s available. We now have fewer pack sizes and are removing brands that are not important to our customers.
Rapid action team
A small team brought together to address a specific issue. The process of running a rapid action team can be learned from a Tesco training session.
Ratio pack
A pack which contains products of many sizes or colours which is then unpacked so that each size can be put on display and the rest kept in the warehouse. Ratio packs are often used for clothing.
Also used for in store promotions, containing product that is otherwise not part of the standard range. One-off allocations sent to stores. Individual cases ordered to replenish stands in stores. Cost prices and therefore invoicing costs are calculated on full cases of product only. Can have multiple products on a unit, for example an off-fixture display or 1/4 pallet.
See also off-fixture display.
REACH device
Retail excellence at customer’s home handheld device. A type of PDA, used in Dotcom, it displays details of a Customer Delivery Driver’s deliveries and is signed by the customer to acknowledge receipt of their shopping.
Reach truck
Fork-lift truck.
Recycling unit
Area at a depot where we recycle plastic, cardboard and clean trays.
Previously known as RSU.
Reduction
A routine to reduce the price on a product.
Refresh
A five-year refresh involves minor works to the store environment to last for five years. A 10-year refresh is a remodelling of the store to bring it up to current format layout and reopen as a new store.
Region
A level of the organisational hierarchy used by NBS.
See also NBS.
Regional Planning (team)
Replenishment
The process of filling the shelves.
Reprint number
The unique number on a document or promotional material that you use when you want to re-order it.
Also known as RP number.
Restricted fill
Stock-protection process to limit the number of products available on the shelf.
Retail delivery record (RDR)
Paperwork completed for all deliveries and collections made by the distribution network. Highlights the number of cages, their contents, trailer seal numbers and signatures of driver and dispatcher.
Also known as driver’s paperwork.
Retail design group
A group of high level Managers who meet fortnightly to agree store layout plans.
Retail-ready packaging
Trays or display units that can be placed or wheeled straight on to the shop floor or shelf, without having to handle individual products.
Retalix forecourt server (RFS)
Software that runs the fuel pumps and communicates with the kiosk at petrol filling stations.
Returns
Products returned to a depot or a supplier by a store or products returned to store by a customer.
Return on capital employed
This is the net profit divided by the capital employed and shows whether the business has made the most of its spending on equipment and physical assets, therefore a measure of profitability.
RMS
Retail management system. Contains all the information about a product set-up and commercial income, such as supplier details and margins. Forms part of NBS.
See also NBS.
RPM
Retail price management. System that contains information about the price of products, and any relevent promotions or markdowns. Forms part of NBS.
See also NBS.
Roles and accountabilities
A way of showing who is responsible and accountable for an activity and who should be consulted and informed.
Previously known as RACI.
Root-cause analysis
A core skill taught within the Tesco training session of the same name to identify the real causes of an issue.
Rotation
A routine to rotate products to ensure the products with the shortest time until their ‘display until’, ‘best before’ or ‘use by’ date (whichever is sooner) are placed at the front.
Routines (report)
RP125
Product report. A quality report made on a product by the customer service desk when a complaint has been made by a customer.
RSU
See recycling unit.
RTC
Reduce to clear.
See reduction.
Rumble
Where everyone in the store comes together for about an hour to get the store fit for the evening trade. During a rumble, staff:
- Level out stock on the shelves and remove cardboard trays
- Pull products forward on top and bottom shelves, so customers can see and reach them
- Target fill any major gaps on the shelves
See also depot rumble.