Tesco Jargon

Welcome to the Tesco jargon buster.
Just choose a letter (or 123) below to get started.

A	B	C	D	E	F	G	H	I
J	K	L	M	N	O	P	Q	R
S	T	U	V	W	X	Y	Z	123

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H is for…

HACAP

Hazard analysis critical control point. This is a system of safety management and controls advocated by the Food Standards Agency as the most effective way for businesses to control the food chain and protect consumers.

Handheld computer

A mobile computer unit that is hand-held. Used for a variety of routines in store by different departments, for example stock control and price integrity.

Also known as PDA.
Previously known as gun.

Hardline

Return process used for GM and clothing products. Involves using CSD F11 to print a licence plate for return to the national returns centre.

See also customer service desk system, general merchandise (GM), licence plate and national returns centre (NRC).

Heat map

Document showing the jobs, and associated number of hours, to be performed by each department in store.

Home-delivery network

The courier service used by Tesco Direct to deliver orders directly to customers’ homes.

Homeplus store

Previously a type of Tesco store dedicated to non-food products. The last closed in 2015.

HOST

An electronic mail message system used in stores. Replaced by the Workplan.

See also workplan.

Hot spots

An additional space for promotions within a department, for example health & beauty, supported with point of sale to make it clear for the customer.

HRAM

Human resources attendance management. A payroll document used to report changes to basic working hours.

HSC

Hindustan support centre. Part of head office but based in Bangalore.

Hub

Intranet hosted on SharePoint. Previously used to share company-wide news.

Hub

CCTV system installed in stores and controlled remotely from centralised control rooms. Integrated with till systems to show discrepencies in transactions.