Tesco Jargon
Welcome to the Tesco jargon buster.
Just choose a letter (or 123) below to get started.
| A | B | C | D | E | F | G | H | I |
| J | K | L | M | N | O | P | Q | R |
| S | T | U | V | W | X | Y | Z | 123 |
Search this page by pressing Ctrl+F on Windows, ⌘+F on Mac, or choosing ‘find on page’ in your browser menu.
D is for…
Damages
The measure, in pounds or as a percentage of sales, of products that are damaged when they arrive on a delivery, during filling, or by customers. Depending on the damage, these products may be removed from sale or have their price reduced to clear.
Date code diary
A diary that is used to record long life fresh products that are about to go out of date.
Daventry 1 office (top floor)
DDA
Disability Discrimination Act 1995. Legal regulations requiring equal treatment in access to employment as well as private and public services, regardless of the protected characteristics of age, disability, gender reassignment, marriage and civil partnership, race, religion or belief, sex, and sexual orientation. Replaced by the Equality Act 2010.
Defined benefit
A pension scheme, like the Tesco scheme, that pays you benefits based on your pay and how long you are in a scheme, helping you to plan for your retirement.
De-kit
Unloading empty cages from a trailer at the depot.
De-ranging
Removing products from an in-store range to make way for new products. These products will usually be marked down to clear.
See also markdown.
Delivery holding area
Location for holding delivery stock before pre-sorting.
Previously known as delivery lane.
Delivery on time (DOT)
Stock deliveries on time at a store, expressed as a percentage.
Delivery without bags
Dotcom customers can choose to receive their shopping without carrier bags. Customers who opt-in have their order packed directly into green trays.
Demand time
See fill from time.
Department
The second level of the merchandise hierarchy used by NBS.
See also NBS.
Department key entry
Checkout proccess to charge a customer the correct price for a product, when no barcode is available, by manually entering the department and price. Only available to operators with privilege level 3.
Depot gaps
Cages in a depot not picked for an order when they should have been.
Previously known as late picks and mark outs.
Depot Manager
The manager in charge of running a depot.
Depot rumble
Where everyone in the depot stops what they are doing to get the depot fit for the day ahead.
See also rumble.
Depot senior team
The senior team managers in a depot.
Previously known as distribution centre leadership team (DCLT).
Development programme
The schedule of refreshes, extensions and new store openings.
Direct
See Tesco Direct.
Direct delivery
A delivery that does not come from a Tesco or agency distribution centre.
Direct till
See AOP.
Direct to store/depot
A way of delivering business plan activity in-store or depot following a briefing pack delivered direct to store/depot two weeks before activity starts.
Discontinuing
When a product is no longer stocked in any of our stores. This will either be because it has been corporately discontinued or it is un-orderable from the supplier.
See also corporate discontinuing and un-orderable from the supplier.
Dispatcher
A Dotcom role dedicated to preparing and unloading trolleys and equipment for Personal Shoppers, enabling them to concentrate solely on picking orders for customers.
Distribution centre leadership team (DCTL)
See depot senior team.
Distribution direct
The team of people who handle store queries about distribution over the telephone. Featurenet 55999, option 9.
Distribution leadership team (DTL)
See leadership team.
Distribution support centre
Central office between the UK and the Hindustan Support Centre that supports the distribution network.
Previously known as Daventry 1 office (top floor).
District
A level of the organisational hierarchy used by NBS.
See also NBS.
Division
The first and highest level of the organisational hierarchy used by NBS.
See also NBS.
Dolly
A base on wheels used to transport trays of stock.
DOT
Dotcom
The part of the business where customers order their groceries on the internet through the Tesco website. Selected Tesco stores have Dotcom departments where staff pick these orders from the shop floor and then deliver them to customers. Dotcom departments now also deliver some Tesco Direct (non-food) orders, where the customer has selected the option of having their shopping delivered in a two hour window.
Also known as grocery home shopping (GHS).
Dotcom-only store
Dotcom Team Support (DTS)
See Team Support.
Double decker
A double-decker trailer with two floors.
Double scan
When a product is scanned more than once at the checkout, but the customer has only purchased one item.
Drawer reset
Function on progress tills to confirm the amount of cash in a till cash drawer. Must be done at least once per day. Available, via the supervisor menu, to operators with privilege level 6 and above.
Also known as till reset.
See also progress.
DRC
Disability Rights Commission. A government body responsible for investigating and enforcing disability law. Replaced by the Equality and Human Rights Commission.
Driver-controlled delivery
Where a petrol tanker driver delivers fuel without the need for Tesco supervision.
Drop rate
The number of Dotcom customer orders a single van can deliver in one hour.
Dishonoured sales report (DSR)
See CBCL.
Dump bin
A square, free standing display unit which holds promotions or special offers.